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For instant information regarding products, orders, or the brand visit our FAQ.

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My LOJEL Product
Warranty / Repairs
Product / Store Information
Orders / Returns / Shipping
Corporate / Partnerships Found Item
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My LOJEL Product

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Luggage Bag (Hidden - old flow) Bag Accessory Gift Cards
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Product / Store Information

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Where to Purchase Product Information Other
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Orders / Returns / Shipping

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My Order Returns / Exchanges Shipping / Delivery
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Corporate / Partnerships

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B2B / Corporate Influencer / Collaborations Press / PR / MEDIA Corporate Partnerships / Gifting
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Report a found item


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Luggage

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Repair Requests / Product Services Product Registration
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Bag

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Repair / Warranty Other
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Bag

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Product Service Product Registration
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Accessory

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Repair / Warranty Other
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Gift Cards


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Where to Purchase

You can find where to shop luggage, bags, and accessories through our interactive stores map.
Go To Interactive Stores Map Still have a question? Reach out.
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Product Information


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Other


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My Order


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Returns / Exchanges


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Shipping / Delivery


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B2B / Corporate


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Influencer / Collaborations


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Press / PR / MEDIA


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Corporate Partnerships / Gifting


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Repair Requests / Product Services

Did you register your product on our website
Only products accompanied by a serial ID plate with a QR code (located on the back of suitcases or inside bags, etc.) can be registered on myLOJEL. Products without a serial ID plate cannot be registered, so please select "No."
Yes No
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Product Registration

Did you register your product on our website
Yes No
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Repair / Warranty


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Other


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Product Service

Does your bag have a Unique Serial ID?
If you have a bag from the Eblo or Semo collections, your bag is equipped with a Unique Serial ID.
Bag with Unique Serial ID
Other bag collection
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Product Registration

Did you register your product on our website
Yes No
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Repair / Warranty


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Other


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Go To Interactive Stores Map


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Still have a question? Reach out.


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Unique Serial ID Lookup

Enter your Unique Serial ID and we will search our registration system for your contact information.
Use registered contact information Continue (with new contact information)
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Tell us the details.


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Product Registration

Choose which option best describes why you're contacting.
Change my information I didn't receive a confirmation email Something Else
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Product Registration

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I can't find my receipt My registration was rejected I can't find or don't have a unique serial id
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Bag with Unique Serial ID

Did you register your product on our website
Yes No
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Other bag collection


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Product Registration

Choose which option best describes why you're contacting.
Change my information I didn't receive a confirmation email Something Else
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Product Registration

Choose which option best describes why you're contacting.
I can't find my receipt My registration was rejected I can't find or don't have a unique serial id
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Tell us the details.


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Tell us the details.


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Change my information


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I didn't receive a confirmation email


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Something Else


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I can't find my receipt


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My registration was rejected


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I can't find or don't have a unique serial id

💡 Where to find your Unique Serial ID / Barcode:


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Unique Serial ID Lookup

Enter your Unique Serial ID and we will search our registration system for your contact information.
Use registered contact information Continue (with new contact information)
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Tell us the details.


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Change my information


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I didn't receive a confirmation email


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Something Else


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I can't find my receipt


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My registration was rejected


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I can't find or don't have a unique serial id

💡 Where to find your Unique Serial ID / Barcode:


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Tell us the details.


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Tell us the details.