WARRANTY

We offer a 10-year Limited Global Warranty on all luggage collections released to the global market. A 5-year Limited Global Warranty on our Eblo collection backpack. A 2-year Limited Global Warranty on our Urbo 2 collection. And a 1-year Limited Global Warranty on all accessories.

To learn more about our warranty policy, visit our warranty page

If you’ve registered your LOJEL luggage or Eblo backpack, all you need to file a warranty claim is your Unique Serial ID and a photo of the damage. Then, just submit it on our contact page. If you haven’t registered your Unique Serial ID, you’ll need to provide a copy of your receipt, invoice, or digital order confirmation to claim your warranty.

Please note that all LOJEL luggage made before April 2018 does not have a Unique Serial ID. For more information on filing a claim without a Unique Serial ID, visit our pre-USID page.