General Questions

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How did you choose the name LOJEL?

LOJEL is an acronym for Let Our Journeys Enrich Life. We believe in the search for meaningful experiences through travel and chose a name that embodied that idea. Visit our About page to learn more about Lojel.

Where can I buy LOJEL products?

Please visit our Where to Buy page. Residents of North America will be able to purchase LOJEL online from Fall 2018.

When will Lojel have an online store?

In North America, our luggage and bags will be available on beginning in Fall 2018. Check back regularly for special opportunities to get your hands on them earlier.

Please visit our Where to Buy page for retail locations outside of North America.

How do I set my combination lock?

You can see instructions for setting all our of our lock types here.

Where can I learn more about Lojel?

Get in touch anytime, or connect with us on Facebook and Instagram.

How accurate are the colours in the photos?

We do our best to ensure the image you see is as true as possible to the real product. However, not all screens are the same so it’s possible the colour will differ slightly. If you’re concerned, don’t hesitate to stop by a store or get in touch.

How do I care for my Lojel?

Some post-trip maintenance makes a big difference in the lifespan of your Lojel. Head to our Product Care page for full care instructions.

Is my personal information safe?

We’re serious about protecting any information collected on that can be used to identify you, including your name, email address, demographic information, preferences, and interests. We use this information solely to provide you with better service and products that meet your needs. To prevent unauthorized access or disclosure, we have put suitable physical, electronic, and managerial procedures in place. We will never sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. Learn more about our stance on privacy here.


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