WARRANTY

 

All LOJEL Products are manufactured subject to compliance with our highest quality and testing standards. This Product is guaranteed for 10 years from the date of purchase to be free from manufacturing defects in materials and workmanship. This limited warranty applies only to the original purchaser or gift recipient of the Product on the date of purchase, and only applies for collections designed for the global market including Streamline, Wave, Arrowhead, Groove, Superlative, Octa, Inroads, and Lucid etc. The collections that were specially developed and sold in specific regions will use local distributor warranty policies. 

 

For warranty service, please contact your local dealer or distributor. The service center will determine whether or not the defect is covered by LOJEL’s warranty. If the warranty applies, you will be notified as to whether the Product will be repaired at LOJEL’s expense. If the Product is to be replaced and the Product is no longer available, LOJEL will substitute a comparable LOJEL Product at its own expense.

 

This limited warranty shall not apply under certain circumstances, including: the warranty certificate has been lost, erased, or is defaced/illegible; any unauthorized modifications and repairs have been made; the Product has been exposed to extreme temperatures, acids, solvents, moisture, normal wear and tear, or rough handling during transport (e.g. by airlines.). In case of third party transport damages, please contact the travel organization at the arrival destination.

 

For more information and store locations please visit our website www.LOJEL.com or contact your authorized local dealer or distributor. This warranty statement has been translated into multiple languages.

 

LOJEL reserves the right to change terms and conditions at any time.

 

General Enquiries

  • Name *
  • Notice: E-mail or Phone must fill out one
  • E-mail *
  • Confirm Email *
  • Phone *
  • Confirm Phone *
  • Country *
  • Message *
  • Upload File:
    1. Limited file format: .jpg .gif .png .doc(docx)
    2. File size limit: 3MB or less
  • Auth-code *
 

Repairs

  • Name *
  • Notice: E-mail or Phone must fill out one
  • E-mail *
  • Confirm Email *
  • Phone *
  • Confirm Phone *
  • Product *
    If you have selected « Other » in the product list above, please upload a photo of your luggage
  • Product Image: +
    1. Limited file format: .jpg .gif .png .doc(docx),3 files limited.
    2. File size limit: 3MB or less
  • Purchase Date
  • Country *
  • City
  • Message *
  • Auth-code *
 

Corporate

  • Name *
  • Notice: E-mail or Phone must fill out one
  • E-mail *
  • Confirm Email *
  • Phone *
  • Confirm Phone *
  • Company *
  • Purpose *
  • Message *
  • Upload File:
    1. Limited file format: .jpg .gif .png .doc(docx)
    2. File size limit: 3MB or less
  • Auth-code *